How can we help?

You can book an apartment directly on our website by selecting the property and your stay dates, or through partner platforms where our properties are listed, including Booking.com, Airbnb and other available channels. Direct bookings are subject to Badam’s terms, while bookings made through a third-party platform are subject to that platform’s applicable terms and rules.

The price includes accommodation in the selected apartment and the services expressly stated in your booking conditions. Additional services - such as transfers, extra cleaning, an additional sleeping arrangement, equipment rental or other services - may be charged separately.

Yes. Depending on the property and availability, additional services may be ordered before arrival or during your stay. Prices and conditions are provided before the order is confirmed; certain services may be provided by third-party providers.

For registration, a valid passport or Emirates ID must be provided, depending on the guest’s status and the applicable requirements. The details of all guests who will be staying in the apartment must be provided for proper registration.

Badam completes the necessary registration in advance using the guest details provided. Upon arrival, you may be required to present your passport or Emirates ID to reception or security to confirm your identity and gain access to the residence. Registration of staying guests may also be required to use the building’s available amenities and facilities, so we recommend providing the details of all guests in advance.

Standard Check-In is from 15:00, and Check-Out is by 11:00. Early check-in or late check-out may be available by prior arrangement and depends on apartment availability, current bookings and the conditions of your specific booking.

For some apartments, we may be able to provide an extra bed or another additional sleeping arrangement. Availability depends on the specific property, the permitted occupancy and the rules of the residence. We recommend requesting this service in advance; an additional charge may apply.

Yes, subject to Badam’s rules and the rules of the specific residence. The primary guest is responsible for their visitors. Restrictions or additional registration requirements may apply to the number of visitors, the hours of their stay and access to the building.

This depends on the specific apartment and the rules of the residence. Where pets are permitted, prior approval may be required. We recommend checking this information before booking.

Most residences have designated garbage rooms or waste disposal areas. Please use only the designated areas and do not leave waste in corridors, lifts, parking areas or other common areas. The location of the waste disposal area depends on the specific residence.

Yes. Please respect your neighbours and avoid excessive noise at all times. Quiet hours are observed from 22:00 to 08:00. Loud music, shouting and noisy gatherings are not permitted during these hours. These requirements are not only part of Badam’s rules but also reflect the rules of residential buildings and the conditions applicable to Holiday Home stays.

The apartment is intended primarily for accommodation. Parties, large gatherings and events are not permitted without prior approval. Small private gatherings may be allowed within the permitted number of guests, provided the residence rules, safety requirements and quiet hours are observed.

Smoking rules depend on the specific property and residence. If the apartment is designated as non-smoking, smoking inside is prohibited. Restrictions on smoking in corridors, lifts and other common areas must also be observed. In the event of a breach, reasonable charges may apply for additional cleaning, odour removal or remediation of other effects of smoking.

If a parking space is provided for the selected property, the relevant information will be included with your stay instructions. Please use only the authorised parking space and comply with the rules of the building or community; parking in another resident’s space or in prohibited areas is not permitted.

Each apartment is located in a specific residence or community with its own rules regarding safety, parking, visitors, the use of facilities and common areas, and other matters. As a result, certain conditions may vary from one property to another. Badam complies with the requirements of each residence and asks guests to observe them during their stay.

Contact Badam through an available support channel and report the issue as soon as possible. We will make reasonable efforts to resolve it or offer an appropriate solution depending on the circumstances. In the event of a significant issue, further action will be determined in accordance with the booking conditions and the applicable Badam policies.

Yes, provided the apartment is available for the new dates. The price may change in accordance with the current rate for the requested period. A change or extension is considered confirmed only after it has been approved by Badam or by the platform through which the booking was made.

Cancellation conditions depend on the selected rate and the terms of the specific booking. If the booking was made through Booking.com, Airbnb or another platform, the cancellation conditions of the relevant platform and selected rate apply. For direct bookings, the conditions communicated by Badam when the booking was confirmed apply. More detailed information is available in the Refund & Cancellation Policy.

If a Security Deposit applies to your booking, the remaining balance is refunded after check-out, inspection of the apartment and processing of any applicable charges. Confirmed costs may be deducted from the deposit, for example for damage caused, lost property or other justified expenses. Detailed conditions are set out in the Refund & Cancellation Policy and House Rules.