These Terms and Conditions govern bookings and stays at properties managed by Badam Holiday Homes (“Badam”, “we”, “us” or “our”) and set out the principal rights and obligations of the guest and Badam.
By making a booking directly with Badam or using a booking made through a third-party platform, agent, company or other partner, the guest agrees to comply with the applicable booking conditions, these Terms and Conditions, the House Rules and any other conditions communicated to the guest in connection with the specific booking.
Booking and Confirmation
A booking is considered confirmed only after the applicable confirmation requirements have been fulfilled, including provision of the required information and completion of the required payment or payment guarantee, where required by the applicable rate or booking channel, and after the guest has received official confirmation from Badam or the relevant authorised booking channel. Such confirmation may be sent by email, through a booking system, personal account, application, booking platform or another official electronic channel and must contain or make it possible to identify the principal booking details.
The submission of an enquiry or form, correspondence with a Badam representative, receipt of a preliminary offer or an attempted payment does not, by itself, constitute confirmation of a booking until official confirmation has been received, unless otherwise expressly provided by the applicable booking channel.
The guest must verify the information in the booking confirmation, including the property, stay dates, number of guests, price and other material terms, and promptly notify Badam or the relevant booking channel of any error identified.
Rates, Price and Payments
The accommodation price is determined by the selected property, dates, rate, length of stay, number of guests, additional services and other applicable conditions.
Value Added Tax (VAT) applies to taxable amounts at the rate in force in the UAE, which as of the date of this version is 5%, unless otherwise provided by applicable law. Depending on the booking channel and the way the price is displayed, VAT may be included in the stated price or shown separately before the booking is confirmed.
Unless expressly stated otherwise at the time of booking, the guest is responsible for payment of all amounts due under the booking, including applicable additional services, fees and other agreed charges.
Payments through third-party platforms may be processed by the relevant platform or its payment partner and may be subject to additional terms of that channel.
Guest Information and Registration
The guest must provide accurate and current information required for booking, identification, registration and compliance with applicable legal and regulatory requirements. A person under 18 years of age may not independently act as the primary guest or check in without an accompanying adult, unless expressly permitted by applicable law or the requirements of the competent authorities.
Badam may request valid identification documents for the guest and other occupants, as well as other information reasonably required for registration and provision of the accommodation. If the required documents or information are not provided, Badam may delay or refuse check-in to the extent necessary to comply with applicable requirements.
The guest is responsible for the accuracy of the information provided and for promptly notifying Badam of any changes.
An adult guest accompanying a minor is responsible for proper supervision of the minor and for the minor’s compliance with applicable rules. Badam does not undertake childcare or supervision duties. Badam’s liability for injury or other harm is determined by the actual circumstances and applicable law and is not excluded where such exclusion is not permitted by law.
Check-in and Check-out
The Check-in and Check-out times and procedures are communicated to the guest in the booking confirmation, check-in instructions or by another agreed method.
Early Check-in and late Check-out are available only subject to availability and Badam’s confirmation and may be subject to an additional charge.
Failure to vacate the property on time without prior agreement may result in additional charges and other measures provided for by the booking conditions and House Rules.
Number of Guests and Visitors
The number of occupants must not exceed the number permitted for the specific property and stated or agreed at the time of booking.
Additional guests and visitors are permitted only in accordance with the applicable rules of the property, building, community, regulatory authorities and Badam House Rules. Persons who are not registered for accommodation do not acquire the status of an occupying guest merely because the primary guest has given them access to the property.
The primary guest is responsible for the conduct of persons admitted by the guest to the property, to the extent provided by applicable law and the conditions of stay. The number of occupants and visitors must not exceed the applicable limits imposed by DET, the building, the community and the specific property. Visitors may not remain in the Holiday Home between 00:00 and 08:00 unless expressly permitted by the applicable rules and duly agreed. If unregistered occupants or an excessive number of persons are identified, Badam may require the violation to be remedied immediately and take other measures permitted by the applicable rules and law.
Use of the Property
The property is provided exclusively for lawful temporary accommodation as a Holiday Home and must be used with due care and for its intended purpose. The booking does not give the guest the right to sublet the property, assign the right of occupancy or make the property available for independent occupancy by third parties without Badam’s prior approval.
The guest must comply with the House Rules, building or community rules, safety requirements and the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Use of the property for illegal activities, unauthorised events, commercial activities or other purposes inconsistent with the booking conditions is prohibited.
House Rules
The House Rules form part of the conditions of stay and apply together with these Terms and Conditions.
The rules may govern, among other matters, noise, smoking, events, visitors, pets, parking, use of common areas and facilities, keys and access cards, safety, cleanliness and treatment of property.
Where additional mandatory rules apply to a particular building, community or property, the guest must also comply with such rules if they have been communicated to the guest or apply to use of the relevant property.
Condition of the Property and Reporting Problems
The guest must notify Badam within a reasonable time of any material malfunction, damage or other problem identified at the property and provide a reasonable opportunity to inspect and, where possible, remedy the problem.
The guest must not carry out repairs, interfere with engineering systems or engage third-party contractors without Badam’s prior approval, except where immediate action is objectively necessary to prevent more serious damage or a safety risk.
Damage, Loss of Property and Security Deposit
The guest is responsible for damage, loss of property, negligent treatment and reasonable additional costs arising from the acts or omissions of the guest, the guest’s visitors or other persons admitted by the guest to the property, in accordance with the applicable conditions and law. Where justified by the circumstances, such costs may include repair or replacement of damaged property, lost keys or access cards, cleaning beyond the ordinary post-stay cleaning, and fines or charges arising directly from the guest’s breach of applicable rules.
Where a Security Deposit applies to the booking, reasonable amounts payable by the guest under the booking and stay conditions may be deducted from it.
The amount of the Security Deposit is not a limit on the guest’s financial liability. If confirmed amounts exceed the Security Deposit, the guest must pay the relevant difference.
If the security or payment method provided, including a cheque, cannot be honoured or the available funds are insufficient to cover the amount due, this does not release the guest from the obligation to pay the relevant amounts. Badam retains the right to use remedies available under law to protect its rights and recover outstanding amounts.
Extension of Stay
An extension of stay is possible only if the property is available for the additional dates and after confirmation by Badam or the relevant booking channel.
The price of additional nights is calculated according to the rates and conditions applicable to the requested dates at the time the extension is confirmed. The original accommodation price or nightly rate is not guaranteed for the extension period.
An extension is considered confirmed only after the relevant confirmation has been received and the applicable payment requirements have been fulfilled. Until then, the original Check-out date remains in effect.
Booking Changes
Changes to dates, length of stay, property, number or composition of guests or other material terms are possible only after confirmation by Badam or the relevant booking channel.
A change may result in a recalculation of the price in accordance with the rates and conditions applicable to the new dates, property or other amended parameters.
If a change is not confirmed, the original booking conditions remain in effect.
Cancellation and Refunds
The conditions governing booking cancellation, No-Show, early departure and refunds are determined by the applicable rate, the conditions of the specific booking and Badam’s Refund Policy.
For bookings made through third-party platforms, the relevant rules, procedures and decisions of that platform also apply.
Property Unavailability and Alternative Accommodation
If the confirmed property becomes unavailable due to a sudden technical malfunction, accident, leak, failure of engineering systems or another material problem, Badam will take reasonable steps to inspect and remedy the problem or, where possible, offer suitable alternative accommodation.
Provision of a higher-category property, a larger property, a property with more bedrooms or a property in a specific building is not guaranteed and depends on actual availability and agreement between the parties.
Refund matters in such cases are governed by the Refund Policy, the conditions of the specific booking, the applicable rules of the third-party platform where the booking was made through such platform, and mandatory legal requirements.
Additional Services
Additional services ordered by the guest before or during the stay may be subject to separate terms, prices, cancellation periods and rules of the relevant provider.
Where a service is provided by a third party, Badam may act as an organiser or intermediary in providing that service unless otherwise stated at the time of order.
Access to the Property
Badam respects the guest’s right to peaceful use of the property during the confirmed period of stay. However, a Holiday Home is a residential property, and certain matters relating to maintenance, access to common areas, engineering systems or facilities may depend on the building management company, community, contractors or safety requirements.
Where reasonably necessary for urgent repairs, response to an emergency, prevention of damage, safety, compliance with mandatory requirements or resolution of another material problem, Badam or authorised persons may request access to the property. Where possible, the guest will be notified in advance, except in emergencies.
Unreasonable refusal of necessary access may limit Badam’s ability to remedy the problem promptly. In such circumstances, when assessing consequences, refunds or liability, account will be taken of the extent to which the guest’s actions or refusal prevented inspection, repair or prevention of further damage.
Parking and Facilities
A parking space and access to facilities are provided only to the extent they are available for the specific property and in accordance with the rules of the building or community.
Badam does not guarantee access to facilities that are temporarily closed or restricted by the building management company, community, government authority or for maintenance reasons where such circumstances are beyond Badam’s reasonable control.
Guest’s Personal Belongings
The guest is responsible for taking reasonable measures to safeguard personal belongings during the stay and upon departure. Badam is not responsible for loss, theft or damage to personal belongings unless such consequences arise from an act or omission of Badam for which liability cannot be excluded under applicable law.
Badam may notify the guest of items found after departure and, where reasonably practicable, assist with their return. Delivery, storage or handover costs may be charged to the guest. Unclaimed items are kept for a reasonable period established by Badam’s internal procedures and applicable requirements; after that period they may be dealt with in accordance with applicable law.
Breach of Conditions
A material or repeated breach of these Terms and Conditions, the House Rules, safety requirements, building or community rules or applicable law gives Badam the right, to the extent permitted by applicable law and the booking conditions, to require the breach to cease immediately, require unauthorised visitors to leave, recover reasonable costs, damage or applicable fines and, where necessary, terminate the stay and require the guest and persons associated with the guest to vacate the property.
Grounds for such measures may include, in particular: unauthorised parties or events; serious or repeated noise violations; fights, physical violence, threats, aggressive or dangerous conduct; illegal activity; conduct capable of resulting in intervention by the police, building security, building management or other competent authorities; abusive, threatening or aggressive conduct toward Badam employees, contractors, neighbours, security personnel or other persons; intentional or grossly negligent damage to property; smoking where prohibited; exceeding the permitted number of occupants; unauthorised overnight visitors; and other conduct creating a material risk to persons, property or the normal use of the building.
If the stay is terminated as a result of a material breach by the guest, the price of the unused period of the stay is non-refundable to the extent permitted by applicable law, the applicable rate and the conditions of the relevant booking channel. Termination of the stay does not release the guest from the obligation to pay confirmed damage, fines, additional costs or other amounts arising from the breach.
Where circumstances indicate a threat to safety, violence, a possible offence or a need for intervention by competent authorities, Badam may contact building security, the police or other authorised authorities.
The application of such measures does not release the guest from obligations arising before termination of the stay.
Third-Party Platforms and Partners
Where a booking is made through a third-party platform, agent, company or other partner, the terms of the relevant channel may additionally apply to the booking.
For matters relating to payments, changes, cancellations or refunds that are processed by the relevant platform, the guest must follow that platform’s established procedure.
Privacy and Personal Data
Personal data is processed in accordance with Badam’s Privacy Policy and applicable law.
By making a booking, the guest confirms having reviewed the applicable privacy notices and provides the information required for the lawful creation and performance of the booking.
Limitation of Liability
Badam is liable within the limits established by applicable law and the conditions of the specific booking.
Badam is not responsible for injury, harm to health or damage arising from unlawful acts, negligence, breach of rules or improper use of the property or facilities by the guest, the guest’s visitors or other persons for whom the guest is responsible, except where Badam is liable under applicable law.
Nothing in these Terms and Conditions excludes or limits any rights or liability that cannot be excluded or limited under applicable law.
Badam is not responsible for circumstances beyond its reasonable control to the extent such limitation is permitted by law.
Force Majeure
Where circumstances beyond the reasonable control of the parties materially affect the ability to perform the booking, Badam and the guest will act having regard to the circumstances of the particular case, the applicable booking conditions and the law.
Such circumstances may include decisions of government authorities, emergencies, natural disasters, serious transport disruptions and other events that the parties could not reasonably prevent or control.
Applicable Law
These Terms and Conditions apply subject to the mandatory laws of the United Arab Emirates and the applicable regulatory requirements of the Emirate of Dubai.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions continue in effect to the maximum extent permitted by law.
Changes to These Terms and Conditions
Badam may periodically update these Terms and Conditions to reflect changes in law, operational processes, services or property requirements.
The terms communicated to the guest and applicable to the specific booking govern that booking unless otherwise required by applicable law.
Contact Us
For questions relating to a booking, stay or these Terms and Conditions, contact Badam Holiday Homes using the contact details published on our website.
Badam Holiday Homes
Dubai, United Arab Emirates